Description
Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.
Why Professional Mediation Skills Are Essential:
What You’ll Master:
- Five-phase mediation process – systematic approach that works across all conflict types
- Advanced communication techniques – defuse emotion and focus on underlying interests
- Multi-party dispute strategies – manage complex organizational and family conflicts
- Cultural competency methods – navigate diverse community mediation successfully
- Professional development pathways – certification requirements and career advancement
Real-World Applications:
Used by Fortune 500 companies, family courts, and community organizations worldwide. Practitioners report 90%+ client satisfaction and 65% reduction in recurring conflicts.
Master the skills that turn adversaries into allies. Essential for HR professionals, managers, community leaders, and anyone who deals with conflict.
Author: Jennifer E. Beer
Publisher: New Society Publishers
Published: 10/1/2012
Pages: 208
Binding Type: Paperback
Weight: 1.2 lbs
Size: 10.8″ H x 8.3″ L x 0.6″ W
ISBN: 9780865717220
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